Policy & Procedures

CANCELLATIONS
AT LEAST 24 HOURS NOTICE MUST BE GIVEN FOR ALL CANCELLATIONS, OTHERWISE A FEE OF $50 WILL BE CHARGED AND DUE PRIOR TO REBOOKING.
IF A DEPOSIT WAS PLACED IT WILL BE KEPT AND WILL NOT BE APPLIED TO YOUR NEXT APPOINTMENT.
LATE ARRIVAL
ARRIVAL LATER THAN 15 MINUTES AFTER YOUR SCHEDULE START TIME MAY RESULT IN THE APPOINTMENT BEING CANCELLED.
IF WE CANCEL YOU DUE TO LATE ARRIVAL THE CANCELLATION POLICY APPLIES.
WE ARE TYPICALLY BOOKED BACK TO BACK AND DO NOT HAVE THE FLEXIBILITY TO HONOUR LATE CLIENTS.
PAYMENT PLAN
PAY 80% OF YOUR TOTAL TO BEGIN CONSTRUCTION ON YOUR UNIT, PAY THE BALANCE PRIOR TO YOUR INSTALL SERVICE OR PICK UP APPOINTMENT.
*DEPOSITS ARE NON REFUNDABLE*
CONSULTATION SERVICE FEE:
CONSULTATION SERVICE FEE IS $50+HST, FEE GOES TOWARDS A PURCHASE OR SERVICE. EACH CONSULTATION IS SUBJECT TO THE CONSULTATION SERVICE FEE. NO PURCHASE DURING YOUR CONSULTATION SERVICE, YOUR SERVICE FEE WILL BE KEPT.
ALL SALES ARE FINAL
NO REFUND OR EXCHANGES 
DEPOSITS ARE NON REFUNABLE